Terms and Conditions

If you cannot see what you are looking for please give our sales team a call on FREEPHONE  0800 980 2774 ” and we will do our best to help ”

About Us Smudge & Dribble are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the contact page

Our Contact Details:

Smudge & Dribble

Unit 2 Church Lane Estate, Chuch Lane, Lower Beeding, Horsham, West Sussex, RH13 6LU

Phone: 0800 980 2774

Fax: 01403 891990

Making A Purchase:

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet. Payments can also be made via BACS and cheque.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping & Handling

All deliveries to the UK mainland excluding Scottish Highlands and Islands, Northern Island are free of charge for orders of over £30 excluding VAT.

Deliveries are sent via our couriers, who will delivery directly to you. Please note that deliveries will normally be made between the hours of 9am and 5pm. Please advise us if you are closed during these hours.

Should our couriers attempt to make a delivery when you are not there, they will leave a calling card with sonsignment details along with a telephone number of their local depot so that you may arrange re-delivery at a more convenient time to you.

Delivery Schedule We deliver your order right away. We will normally send your order to you in 2 business days.

You must sign for all goods as ‘UNCHECKED’. Failure to do this may result in prolonged delays in processing your claim for any faulty goods, once the courier has left the premises.

Should an order be cancelled after despatch or you refuse delivery of any goods, then we reserve the right to levy an administration charge deducted from refund of monies due to you.

Back Orders If your item is not in stock, we will back order for you.

Tax Charges For orders made from the UK 20% VAT is added.

Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.

For ALL returns, please address goods to:

Smudge & Dribble

Unit 2 Church Lane Estate

Church Lane

Lower Beeding

Horsham

West Sussex

RH13 6LU

Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0800 980 2774 or fax us on 01403 891990 or write to us at Unit 2 Church Lane Estate, Church Lane, Lower Beeding, Horsham, West Sussex, RH13 6LU, United Kingdom.

Privacy Policy:

Smudge and Dribble do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htmÂ